Returns & Exchanges
At Purelyagro, we prioritize the freshness and quality of our agricultural products; if you receive a damaged or incorrect item, we offer a hassle-free return or exchange within 7 days of delivery. Due to the perishable nature of food items, products must be unopened and in their original packaging to qualify for a refund.
Initiate a Request
Contact our support team at [email protected] within 7 days of receipt, including your order number and photos of the product and packaging.
Review and Approval
Our quality assurance team will review your request within 48 hours to ensure it meets our safety and hygiene standards for returns.
Secure Packaging
Once approved, securely pack the items in their original container to prevent damage during transit and attach the provided return shipping label.
Refund Processing
After we receive and inspect the returned goods, your refund or exchange will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing